Terms and Conditions


Prices : All prices include duty and VAT at the current rate. The list has live stock levels and is updated every time an order is paid for. However, it is possible that there is a vintage change and you have the option to request a specific vintage at checkout.

 

Delivery : There is a delivery charge of £6.95 per address no matter how many cases are ordered. For orders with a value of more than £150 this charge is waived. We deliver throughout the United Kingdom including the Scottish Highlands and Islands and Northern Ireland. Higher delivery charges are made for outlying areas and these are shown when the delivery address is selected at the checkout. The cost is independent of the number of cases ordered.

 

Guarantee : In the unlikely event that the wine doesn't live up to your expectations you will be offered either a cash refund or a credit against your next order.

 

Orders : On-line orders including credit card details are encrypted before being sent to our Banbury office. They will then be processed in a similar way to postal orders. We will contact you if there are any queries, for example with the delivery address, payment details or stock availability. Your card will only be debited when we dispatch your order and delivery should take no more than 3 or 4 days. If you do not receive your case within a week, please contact us on 01295 672 294.

 

Payment : Payment is taken from your credit or debit card via a secure connection with Sagepay at the time of placing your order. To ensure your security we do not retain any card details on our system. Even when you have asked the site to retain your payment details this service is provided by Sagepay and not by this site.

 

Discounts and Vouchers : If you have a free delivery or other promotional voucher, this should applied at the checkout. It must be validated by clicking 'Check code'. Note that the application of a discount at the Checkout stage of an order does not guarantee that discount as this will be checked off-line. We will contact you if we believe that the discount is not valid.

 

Substitution : Orders are accepted subject to stock remaining unsold. However should a wine become unavailable we reserve the right to replace it with one of similar style of equal or greater value. Please advise us if this is not acceptable.

 

Age restriction : It is against the law to sell or indeed supply alcohol to people under the age of 18. By placing an order you must be at least 18 years old. If our couriers are in doubt they will request some form of identification. If they are not satisfied they are not permitted to leave the wine.

 

Privacy Policy : All personal information submitted to us by you will not be shared with any third parties. To ensure the safety of the transactions, your payment details are transmitted over a secure and encrypted connection.